Welcome to Fastro Platform! Before using our services, please read the following Terms and Conditions carefully. By using Fastro Platform, you agree to comply with all terms and conditions below.
Introduction:
Fastro Platform welcomes you. Below you will find the terms and conditions that govern your use of Fastro Platform and all legal consequences resulting from your use of its electronic services. Any use of Fastro Platform, whether as a consumer, merchant, or otherwise, constitutes full legal and legitimate acceptance of all the articles, clauses, and provisions of this agreement, and confirms your commitment to its terms. Please note that Fastro Platform may be a website, a mobile application, or an electronic platform. This agreement becomes effective as soon as you accept it and start registering and using Fastro Platform.
Definitions:
The term "Fastro Platform" refers to Fastro Platform Company. This definition includes all forms of Fastro Platform Company online, whether as an electronic application or a website.
The term "Client" refers to any merchant subscribed to Fastro Platform and its services.
The term "Consumer" refers to any consumer who purchases a product or service from the client through the merchant's online store created via Fastro Platform.
The "Agreement" refers to the rules, terms, and conditions for using Fastro Platform, i.e., all the terms and conditions in this agreement, which govern and regulate the relationship between the parties.
The term "Service Provider" refers to the services provided by Fastro Platform to clients via third parties. "Service Provision" simply means providing the connection between the client and the service provider.
Eligibility for Services
You acknowledge and warrant that: Your use of Fastro Platform services has never been suspended or banned at any time.
You are not a competitor to Fastro Platform, nor do you offer any product that competes with the services provided by Fastro Platform.
You have full authority and capacity to enter into contracts and will not violate any law or agreement.
Scope of License
Fastro Platform grants the client a non-exclusive, non-transferable, non-assignable, non-sublicensable, and revocable license to access and use our services.
You may not provide, rent, lease, assign, resell, distribute, or sublicense the services to any third party.
You may not modify, adapt, translate, summarize, or create derivative works based on the design of the Fastro Platform application, reverse engineer it, or attempt to determine or access the source code or internal design of the services or any text, multimedia (images, audio files, video), data, or any other information provided by Fastro Platform or third-party service providers.
You may not remove or alter any copyright or official notices contained in the services.
You may not intentionally transfer or distribute the services, or allow the services to be downloaded for any use other than as specified herein.
Representations and Warranties
Fastro Platform undertakes to:
Be responsible for technical support and prompt resolution of any faults or issues that may occur.
Be responsible for the regular maintenance of the Fastro Platform system.
Be responsible for managing the server infrastructure and services provided by third parties.
You are committed to taking all necessary measures and making every effort to ensure the operation of third-party services linked to Fastro Platform, including but not limited to Amazon Cloud services.
The client acknowledges and warrants that they will:
Comply with all applicable laws and regulations in the Arab Republic of Egypt.
Provide accurate and correct information to Fastro Platform and update it periodically.
Review and comply with any notices sent by Fastro Platform regarding the use of its services.
Not duplicate, sublicense, issue, publish, transfer, distribute, perform, display, sell, or reclassify Fastro Platform services, nor transfer or commercially exploit the service, except as permitted under this agreement.
Not use information, content, or any data accessed or obtained through Fastro Platform services for any purpose other than commercial use. The user will use the system and service exclusively for their own purposes and will not sell them to any third party (including, but not limited to, providing any service to any other person).
Use the service or application for legal purposes only and will not use the services to harm, harass, or infringe on the property of others or for any illegal purpose.
Not impede the proper operation of the Fastro Platform system.
Not attempt to harm the service or application in any way.
Not copy or distribute the system or any other content without prior written permission from Fastro Platform.
Be responsible for all login information for their account, such as usernames or passwords.
Provide all proof of their identity to Fastro Platform.
Intellectual Property Rights
Fastro Platform agrees to retain the intellectual property rights of clients in the content they create through their stores and applications, whether owned before or after the creation of the website or application.
The merchant agrees to the intellectual property rights of Fastro Platform, including the platform, words, logos, and other symbols of Fastro Platform or displayed on it. Fastro Platform and all associated rights are protected by intellectual property and trademark laws and are the exclusive property of Fastro Platform. They may not be violated or used without permission from Fastro Platform management.
Payments
Fastro Platform is committed to providing service prices in advance before and
after subscription. You are responsible for staying up to date with the prices of
the services provided.
As a client, you must pay for the services via bank transfers or credit cards and
authorize the card issuer to pay immediately upon service provision.
You are solely responsible for paying all fees on time and acknowledge that any
amount paid is non-refundable.
Indemnification
By agreeing to these Terms of Use and using the system or service, you agree to
bear full responsibility for damages arising from or related to the following:
Your violation or breach of any of these Terms of Use or any applicable law or
regulation, whether mentioned in these Terms and Conditions or not.
Your violation of any rights of third parties, including service providers.
Your use or misuse of any of the services provided by Fastro Platform.
Legal Liability
The information, recommendations, and services provided to you on the website, service, or application or through them are for general informational purposes only and do not constitute advice. Fastro Platform will maintain the accuracy and currency of the website, application, and their contents. Fastro Platform is not responsible for any damages resulting from the use (or inability to use) the website or application, including damages caused by malware or software viruses that affect programs beyond Fastro Platform's control, unless such damages result from intentional misconduct or gross negligence by Fastro Platform.
The responsibility for the quality of third-party services linked to Fastro Platform lies with the service provider. Under no circumstances shall Fastro Platform be liable for any responsibility related to or arising from services provided by the service provider, nor for any acts, conduct, or negligence, or all of the above, by service providers. Therefore, any complaints regarding the services should be directed to the service provider.
Modification of Services
Fastro Platform reserves the right, at its sole discretion, to:
Change the services or any related materials; and/or discontinue publishing the
services.
If Fastro Platform decides to discontinue publishing the services, it may, at its
discretion, replace the services with similar materials. If Fastro Platform
decides to exclude or include delivery companies in its platform.
Protection
You acknowledge that you are solely responsible for the privacy of the services and for any use of the services by anyone else using your account and/or username, password, or access credentials. You also agree to notify Fastro Platform if you become aware of any loss, theft, fraud, or unauthorized use of any password, username, IP address, or any other means of accessing the services. Fastro Platform is committed to taking all possible measures to prevent or stop such harm.
Third-Party Transactions
While using the website, application, and service, links may occasionally be
provided to third-party websites owned and operated by others, such as tax
certificates or payment/delivery company logos. These links take you to sites
outside the scope of the website, application, and service. These sites have their
own terms, conditions, and privacy policies, which are beyond the control of
Fastro Platform.
Please be aware that these other sites may send their own cookies to users,
collect their data, or request personal information. Therefore, we recommend
checking the terms of use or privacy policies on those sites before using them.
The client has the right to monitor the work of the service provider to ensure the
proper delivery of services, especially those related to order delivery.
The client has the right to track all orders using the order number and driver ID
through Fastro Platform.
The client is obligated to pay Fastro Platform's financial dues within 5 days of
invoice submission. Claims are submitted at the beginning of each calendar month.
Electronic Payment Services
Fastro Platform provides electronic payment services through its partners. Fastro
offers this service to facilitate operations and maintain service quality.
Financial settlements are made weekly for the following fee: 4% per
transaction.
If there are any changes to the payment service fees, the client will be notified
via approved communication channels, such as email, 30 days in advance.
The client has the right to choose to make electronic payments directly through
the payment gateways linked to Fastro Platform.
Fastro Platform does not intervene if the client chooses the "cash" payment
method.
Fastro Platform reserves the right to suspend or modify the payment service.
Electronic transactions are provided directly through the platform, and stores
will be notified 30 days in advance.
In case of suspected fraud by banks or credit card companies regarding
transactions, Fastro Platform will provide all documents requested by banks or
credit card companies. The decision to prove fraud belongs to those parties, and
upon proof, the bank will deduct the amount from the client.
Fastro Platform provides payment services through its partners and is therefore
not responsible for transaction delays in cases of returns or other transactions.
Modification of Terms of Service and User
Fastro Platform reserves the right, at its sole discretion, to modify or replace any of these user terms, or to change, suspend, or discontinue the service or application (including, but not limited to, providing any feature, database, or content) at any time by posting a notice on the website, sending you a notice via the service or application, or via email. Fastro Platform may also impose restrictions on certain features and services or restrict your access to parts or all of the service without notice or liability.
Notice
Fastro Platform may provide notice by sending a general notice about the service or application, by sending an email to your registered email address in your Fastro account information, or by sending regular mail to your registered postal address in your Fastro account information.
Governing Law and Dispute Resolution
Under the terms and conditions of this User Agreement, any dispute shall be resolved by mediation, negotiation, or amicable settlement. If the dispute persists, it shall be resolved by the competent authorities in the Arab Republic of Egypt.
Contact Us
If you have any questions about these Terms of Use, the practices of this system, or your dealings with the system, you can contact us at:
+201064419923
Cairo, Egypt
All prices do not include VAT.
